Part of Strategy & Transformation
Change & adoption
Practical change management that helps people understand, accept and use new ways of working.
A new system or structure only creates value when people actually use it. Change works best when it is planned with the same discipline as the technical work, not added at the end.
When to call us. Signs it’s time for this work.
- A new system went live, but teams still work around it.
- Staff hear about major changes through rumour first.
- Middle managers are unconvinced and quietly resisting.
- Past transformations left fatigue and scepticism behind.
What’s included. Scoped to your context, delivered end to end.
- 01
Change impact assessment
A clear view of who is affected, how much, and what each group needs to move forward.
- 02
Sponsor and manager engagement
Plans that equip sponsors and managers to lead change visibly with their own teams.
- 03
Communication and training
Messages, channels and learning paths adapted to each audience, language and level of digital comfort.
- 04
Adoption measurement
Indicators and feedback loops that show whether new ways of working are genuinely taking hold.
How we work. Four phases, with value at every step.
- 1
2–3 weeks
Understand
We assess change impact, readiness and culture, and identify the groups who need most support.
- 2
2–3 weeks
Plan
We build the change strategy, stakeholder map, communication plan and training approach.
- 3
Throughout delivery
Engage
We support sponsors, run change-champion networks and deliver communication and training as the change rolls out.
- 4
1–3 months
Sustain
We monitor adoption, address resistance and reinforce new behaviours until they become routine.
What you walk away with
- Change impact assessment
- Stakeholder map and engagement plan
- Communication plan and materials
- Training curriculum
- Adoption dashboard
What changes
- People using new tools and processes as intended.
- Managers able to lead change in their teams.
- Less disruption to daily operations during transition.
Where we do this work. Sectors where this service matters most.
- Healthcare & Life SciencesProviders, payers and life-science companies improving outcomes, access and efficiency.
- Public SectorGovernment bodies and agencies delivering simpler, more trusted public services.
- Industry & ManufacturingManufacturers building smarter, more resilient and more sustainable operations.
Common questions.
Can you support change on a project led by another firm?
Yes. We often work alongside technology integrators or other advisers, taking care of the people side while they focus on systems and delivery.
How do you adapt to local culture?
We design with your teams, not for them. Language, hierarchy, informal networks and regional differences shape how we communicate and who carries the messages.
When should change management start?
As early as possible, ideally when the project is being scoped. Bringing people in late is the most common reason good projects disappoint.
More in Strategy & Transformation. Offerings that often run together.
- Corporate & digital strategyA clear, shared answer on where the organisation should compete, how it will win, and what digital must change.
- Transformation programmesStructured, well-governed programmes that turn strategic intent into measurable results, owned by your own people.
- Operating model designAn organisation designed around your strategy, with clear structures, roles, processes and decision rights.
Discuss Change & adoption
Tell us where you are. We’ll tell you honestly whether and how we can help.